Return Policy

At Feathers, we prioritize your satisfaction and strive to ensure you love every purchase. If you're not completely satisfied with your order, our return policy is designed to be simple and hassle-free.

Return Policy Overview

We will accept returns and exchanges of eligible items in new and unused/resalable condition, in our sole discretion, within 30 days of receipt with a valid proof of purchase. Shipping and handling fees will not be refunded.

Customers are responsible for return shipping costs. 

How to Start a Return

To initiate a return, please contact our Customer Service team at wearefeathers.team@gmail.com or call us at +1 (206)-476-5562. Provide your order number and the reason for your return. Our team will provide you with detailed instructions on how to return your item(s).

Shipping Returns

Pack your return securely, including all original packaging and accessories. We recommend using a trackable shipping method to ensure your return reaches us safely. Return shipping costs are the responsibility of the customer unless the item was received damaged or defective.

Refunds

Once we receive and inspect your return, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Exchanges

If you wish to exchange an item, please follow the same steps as initiating a return. Once we receive your return, we will process the exchange and send the replacement item at no additional shipping cost.

Non-Returnable Items

 Certain items cannot be returned, exchanged, or canceled, including: 

• Personalized or custom-made items
• Final sale or clearance items

 Shipping and handling charges are not refundable. Other restrictions may apply. 

Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Service team immediately. Provide your order number and a description of the issue, along with photos if possible. We will repair or replace the defective item or damaged area. If that is not possible, we will arrange an exchange. We reserve the right to determine the best course of action. 

Customer Service

Your satisfaction is our priority. If you have any questions or need assistance with your return, please contact our Customer Service team at wearefeathers.team@gmail.com or call us at +1 (206) 476-5562. We are here to help and ensure your experience with Feathers is exceptional.